Sales Order Processor

Engineering jobs >> Manufacturing

Negotiable

Permanent

Description

Sales Order Processor

Home Office Worker/Remote worker with occasional visits to site in Manchester.

Brooks Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems.

Our customer service team are seeking a temporary Customer Care Representative / Sales Order Processor to assist them through a busy period. This will be a 12 month fixed term contract.

You will come with expereince of working within a complexed manufacturing environment within customer service and hold previous expereince with Oracle, or similar ERP. Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.

Daily activities include:

* Reviewing, entering and managing customer orders for consumables, hardware and project orders according to clean order booking and order entry procedures, handling customer calls and emails, routing appropriately.

* Generating and monitoring open order reports for held, open orders and late orders.

* Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible.

* All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.

* Proactive management of customers with orders on hold, staged release dates and blanket POs.

* Establish solid interdepartmental relationships; understand ITO (inquiry to order) & OTR (order to remittance) scope beyond their role.

* Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary. Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry

Qualifications/Skills:

* 3 -5 years business experience; preferably in a fast-paced, manufacturing or life sciences Customer Service environment.

* Professional demeanour; excellent phone skills, strong attention to detail, team player.

* Customer-first attitude a must; understands that the customer is the driving force behind all activity.

* Ability to work in a high volume environment with minimal supervision is required.

* Experienced ERP (Oracle preferred), Microsoft Office proficiency.

* Excellent time management and organizational skills with the ability to effectively prioritize. Requirements include strong teamwork and problem solving skills.

* Fluent German Speaker is highly desirable
  • 1
  • Negotiable
  • None
  • None
  • CV-85089
  • Permanent
  • 12

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog