2nd Line IT Support Technician

IT/Software/Telecoms jobs >> IT




A fantastic opportunity has arisen for an experienced 2nd Line IT Support Technician to join an expanding company, taking responsibility for monitoring and maintaining client’s computer systems as well as contributing towards the future development of the technical team.

Working from lovely offices in Bolton, Greater Manchester, you will be joining a company who is a provider of computer series and solutions throughout the UK, working closely with a range of local and national companies, from small businesses with single offices to large corporates, designing and delivering bespoke IT services.

There is a fantastic range of benefits on offer which includes 20 days holiday plus bank holidays (unpaid leave can also be taken), time off over Christmas, a Christmas party in Manchester with taxi’s/hotel paid for and free lunch on a Friday!

As a 2nd Line IT Support Technician, your daily duties will include:

• Providing 2nd line technical support across the customer base on a wide range of vendor platforms.
• Tracking all problems thoroughly through the management system and taking ownership of all calls escalated to you through to resolution according to customers processes and systems.
• Collaborating with other teams to provide Level two and three troubleshooting.
• Owning and driving projects utilising knowledge and experience to ensure customer needs are met. Pro-actively planning and remaining adaptable to the changing needs of each project.
• Assisting the Technical Director with Data Centre operations and development.
• Identifying and exploring new technologies that could advance customers infrastructure to improve performance, reliability and availability.
• Adapting and improving internal monitoring systems.
• Ensuring all processes and procedures are followed and updated when required.
• Working with teams to ensure excellent customer service is provided at all times.
• Helping the team with troubleshooting and overall development needs.

To be a successful 2nd Line IT Support Technician, you will have the following essential technical skills:

• Microsoft Windows.
• Strong working knowledge of Windows Server Environments.
• Experience working with DNS and DHCP.
• Deep working knowledge of Active Directory etc.
• The ability to recognise when an AD is not set up as normal and suggest changes.
• Experience with Microsoft Active Directory.
• Knowledge of Desktop OS, Windows 7/8/10.
• Remote Desktop Services experience such as VDI.
• Knowledge of Citrix XenServer, VMWare ESXi and other virtualisation solutions.
• A good understanding of network infrastructure.
• Design and implementation of server infrastructure + upgrade experience.
• Networking monitoring tool experience such as PRTG.
• Administration, troubleshooting Citrix and hosted environments experience.
• Knowledge of MikroTik/Cisco MTCRE/CCNA.

In return, a 2nd Line IT Support Technician will receive a salary of £26,000 – £32,000 per annum.

To apply for this role of Technician, please upload an updated copy of your CV.

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  • 1
  • Negotiable
  • None
  • None
  • CV-208645
  • Permanent
  • 8

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