Facilities & Security Specialist

Other jobs >> General





Customers Bank Culture:

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences, and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.


Customers Bank, recently named by Forbes magazine as one of the top 100 of Best Banks in America (there are over 5,700 banks in the United States!), has an immediate opening for a Facilities & Security Specialist in our Facilities department. As the Facilities & Security Specialist, you will work closely with the Facilities & Security managers.



You will be expected to provide support to the Facilities and Security managers in the administration of day-to-day Facility and Security operations including: dispatching service requests to vendors, assisting in the coordination of facility and Security repairs, ensure customer follow-ups, administration of work orders to ensure timely delivery/completion of services. Must possess high-level client service skills, attention to detail, demonstrate the ability to assign priority to multiple requests simultaneously, and remain cool under pressure. This is a dual role and you must be able to change stride in the duties assigned. We are looking for a highly motivated, team player, who thrives in a fast-paced environment.


Strong interest to work with facilities/security department and handle work order processing applications, alarm systems, card access, investigations and reporting, Business continuity remediation, asset protection, risk assessments, etc.

Effective listening and interpersonal communication skills to respond to inquiries, address concerns, and ensure cooperative and productive work relationships

Excellent customer service and communication skills, with a focus on process improvement and quality customer service delivery and Security Service

Knowledgeable in procurement of services, processing of PRs, POs and invoicing a plus

Ability to travel within the Bank’s footprint as needed

Assist and support other department functions when needed and enhance organizational initiatives with positive influence

Assist the Facilities and Security management with other duties as assigned.

Manage the daily operations in absence of Facilities and Security Management

Maintain relationships with local, State, and Federal LEO’s/Fire Department Agencies with a high level of awareness of possible criminal activity and/or civil unrest

Ensure the proper handling and escalation of Facilities and Security incident and response

Assist in development of Policy and Procedure

Assist with physical and electronic security equipment, monitoring devices,

Assists in preparation of enterprise wide training to ensure compliance with Local, State, and Federal Fire safety guidelines

Provide subject matter expertise to team members and on assignments/projects in his/her area (s) of responsibility


1-2 years of experience working in Facilities and/or Security departments

Familiar with DVR/NVR systems – Security Card Access systems and basic Security alarm system

Basic understanding of financial institution security requirements and regulations. Basic knowledge of minor repairs.

Strong interpersonal, organizational, and communication skills, Strong prioritization, and problem resolution skills

Ability to work independently - Proactive, innovative, self-starter, and result oriented.

Attention to detail and excellent time management skills

Keen sense of humor is valued

Must be able to respond after hours for Facilities and/or Security emergencies

Knowledge of Microsoft Excel, Word, and Power Point presentation software

Other duties as assigned

Valid Drivers license



About Customers Bancorp, Inc. and Customers Bank:

Customers Bancorp, Inc. is a bank holding company located in West Reading, Pennsylvania engaged in banking and related business through its bank subsidiary, Customers Bank. Customers Bank is a community-based, full-service bank with assets of approximately $18.4 billion that was named one of Forbes magazines 2016 100 Best Banks in America (there are over 6,200 banks in the United States). A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking services to small and medium-sized businesses, professionals, individuals and families through offices in Pennsylvania, New York, Rhode Island, New Hampshire, Massachusetts and New Jersey. Committed to fostering customer loyalty, Customers Bank uses a High Tech/High Touch strategy that includes use of industry-leading technology to provide customers better access to their money, as well as Concierge Banking® by appointment at customers’ homes or offices 12 hours a day, seven days a week. Customers Bank offers a continually expanding portfolio of loans to small businesses, multi-family projects, mortgage companies and consumers. BankMobile is a division of Customers Bank, offering state of the art high tech digital banking services with high level of personal customer service. Customers Bancorp, Inc. voting common shares are listed on the New York Stock Exchange under the symbol CUBI. Additional information about Customers Bancorp, Inc. can be found on the Company’s website, (url removed).


Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion, national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.

VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.


  • 1
  • Negotiable
  • None
  • None
  • Re-180850
  • Permanent
  • 7

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Subscribe to updates from our blog