Construction Warranty Representative

Other jobs >> General





Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.


Manages completion of quality home repairs within standards set by company and industry specifications

Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager

Contact homeowner within 24 hours and inspect calls within 72 hours

Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

Monitors business partners work for completion and satisfaction of repairs

Completes minor home repairs; obtains customer’s approval for completed work

Monitors status reports for accuracy

Expedites emergency repairs

Assists in maintaining community standards

Meets and greets homeowners during orientation walk



Minimum High School or GED preferred.

Minimum 2 years customer service experience required, preferably with a homebuilder

Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

Able to analyze problems, determine solutions, and produce desired outcome

Intermediate to advanced PC skills (Microsoft Word and Excel) 

Excellent verbal and written communication skills

Must possess professional attitude to represent company in a positive manner

Valid Driver’s License and good driving record


Regular Full-Time

  • 1
  • Negotiable
  • None
  • None
  • Re-179366
  • Permanent
  • 2

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