Construction Warranty Representative

Other jobs >> General

Negotiable

Permanent

Description

Overview:

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.



Responsibilities:

Manages completion of quality home repairs within standards set by company and industry specifications



Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager



Contact homeowner within 24 hours and inspect calls within 72 hours



Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner



Monitors business partners work for completion and satisfaction of repairs



Completes minor home repairs; obtains customer’s approval for completed work



Monitors status reports for accuracy



Expedites emergency repairs



Assists in maintaining community standards



Meets and greets homeowners during orientation walk



#CB



Qualifications:

Minimum High School or GED preferred.



Minimum 2 years customer service experience required, preferably with a homebuilder



Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction



Able to analyze problems, determine solutions, and produce desired outcome



Intermediate to advanced PC skills (Microsoft Word and Excel) 



Excellent verbal and written communication skills



Must possess professional attitude to represent company in a positive manner



Valid Driver’s License and good driving record



Type:

Regular Full-Time



  • 1
  • Negotiable
  • None
  • None
  • Re-179366
  • Permanent
  • 2

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