3rd Line IT Support Analyst

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3rd Line IT Support Analyst
A great opportunity for an ambitious and experienced 3rd line technician to work locally with Clear Thinking, a leading managed service provider supporting businesses nationally and internationally.
An ideal position for a dedicated technician with a proactive, preventative approach to delivering technical solutions to multiple companies. The right candidate will experience excellent career progression while delivering a five-star service to our valued customers.
Skills that are essential:
* Excellent command for written and spoken English
* Excellent time management
* Proven track record in excellent customer service
* Absolutely trustworthy with a high level of personal integrity
* Excellent Microsoft Server Operating System knowledge (2008, 2012, 2016 and 2019)
* Excellent Microsoft Desktop Operating Systems knowledge (7, 8 and 10)
* Experience of Microsoft Office 365 core products & migrations
* Experience with Cloud Technologies (Azure, Amazon AWS)
* Experience of Virtualization solutions (Hyper-V and VMware)
* Backup technologies (Veeam ideally)
* Experience of Remote Monitoring and Management Systems (RMM)
Skills that are a bonus
* Experience of Firewalls and general Networking (FortiGate ideally)
* VoIP Telephony solutions (3CX ideally)
General Duties:
* Attend the Clear Thinking induction
* Prepare, plan and implement technical solutions
* Provide onsite & remote support to a 3rd line level
* Offer support and training to apprentices, 1st line and 2nd line technicians
* Apply a high-level understanding of our core products
* Gain a high-level understanding of our customers and their specific requirements
* Record information accurately into our Service Desk system
* Strive to go above and beyond SLA’s
Company Benefits:
* Excellent career progression
* Wellness promoting company
* Recreational office activities
* Cycle to work scheme
* Team lunches
  • 1
  • Negotiable
  • None
  • None
  • CV-149584
  • Permanent
  • 3

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