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Job Description

Type of Opportunity: Full Time

FTE: 1.******

Exempt: No

Work Schedule: Weekday Schedule Monday-Friday


*Provides primary support to the provider by preparing the patient for the visit. Maintains efficient patient flow and assists the provider with treatments and procedures.

*Provides support for clerical functions to include scheduling, referrals, and prior authorizations

*Performs activities to maintain a clean, stocked, safe, and well-organized patient care environment


Participates on care team to meet patient care and clinic needs, working cooperatively with others to accomplish required work in a timely and efficient manner.

Visit Navigation:

Prepares patient for the visit, collecting appropriate and accurate data, and providing all aspects of primary support to the provider.

Equipment and Procedures:

Uses equipment and performs patient care procedures in a safe, competent manner according to defined standards of practice.

Message Management / Test Result Notification: Responses to patient calls related to test results, medication refills, and referral requests under the direction of the provider. Trained in various programs to include but not limited to scheduling, prior authorizations, and referral management.

Indirect Care Activities:

Responsible for Kanban system for stocking exam rooms and procedure room. Maintains a clean, organized, safe, well-stocked environment, and follows infection control and regulatory standards.

Provides support for clerical functions when needed to include scheduling, referral management, and prior authorizations:

*Manages patients calls

*Schedules patient appointments according to guidelines as defined by standard work.

*Monitors providers schedule to identify no shows for rescheduling. Places reminder calls to patients.

*Manages prior authorization for durable medical equipment, diagnostics, and specialties.

*Manages referrals for diagnostic testing or specialist.

*Manages and maintains tracking of Advanced Directives, FMLA, and other patient forms.

Customer Service and Caring Practices:

Uses AIDET principles as well as good listening, oral and interpersonal communication skills to create a supportive, therapeutic environment, and provides responsive, compassionate care in meeting patient, significant other, and family requests and needs.


Communicates patient data to provider, keeping him/her informed of issues and concerns regarding patients or the environment.

Quality Improvement:

Performs standard work to meet process improvement goals and clinical quality metrics.

C.A.R.E.S Commitments:

Demonstrates CARES Commitments:


*be Accountable



*Serve in all endeavors related to job responsibilities.

Other information:

Professional Requirements:

*Maintains current certifications in required emergency response trainings.

*Completes all Organizational, Department of Nursing and Department-Specific competency training/requirements within specified timeframe.

Required: Specialized training in clinical medical skills from an accredited Medical Assistant program


High School Diploma or GED

Competencies and skills:


Benefits are effective day-one (for .45 FTE and above) and include:


Competitive salaries


Full medical, dental and vision insurance


Flexible spending accounts (FSAs)


Free wellness programs


Paid time off (PTO)


Retirement plans, including matching employer contributions


Continuing education and career development opportunities


Life insurance and short/long term disability programs

About Us

Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the states largest private employer with approximately 11,000 employees.

Presbyterians story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.

We are part of New Mexicos history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

About New Mexico

New Mexicos unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerques International Balloon Fiesta, Los Alamos nuclear scientists, Roswells visitors from outer space, and Santa Fes artists, and you get an eclectic mix of people, places and experiences that make this state great.

Cities in New Mexico are continually ranked among the nations best places to work and live by Forbes magazine, Kiplingers Personal Finance, and other corporate and government relocation managers like Worldwide ERC.

New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, its all available among our beautiful wonders of the west.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Requisition ID: 2019-12629

Street: 8200 Constitution Avenue NE

  • 1
  • Negotiable
  • None
  • None
  • Re-140737
  • Permanent
  • 1

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