Senior Billing Analyst

Other jobs >> General





Senior Billing Analyst

Location: Charlotte, NC



Department: Revenue Operations - Billing

Traditionally, business communications comprised a series of inflexible, expensive, and disparate systems: on-premises hardware-based private branch exchanges, or PBX systems, which are still prevalent in businesses today. The emergence of the cloud and SaaS business models, combined with the proliferation of smartphones and tablets, as well as the corresponding new paradigms in user experiences, has revolutionized how people communicate. RingCentral is leading the charge in

cloud-based communications.

RingCentral, Inc.

(NYSE: RNG) is a leading provider of cloud-based business communications and collaboration solutions.


cloud solution is easier to manage, and more flexible and cost-efficient than legacy on-premises communications systems. It meets the needs of modern distributed and mobile workforces spanning SMB to enterprises globally. RingCentral has been growing +30% y/y for the last several years along with improving profitability and with $700M+ revenue run rate.

Examples of Wall Street analyst


post Q4 earnings:



Running away with the UCaaS market.

Craig Hallum:

Perfect Executive, No Excuses.

Merrill Lynch:

RingCentral as 2019 top pick.

The Position

We are expanding our revenue operations team and looking for experienced a

Senior Billing Analyst

to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers.


Responsible for all aspects of processing Billing and AR transactions

Review and resolve post-sales customer disputes:

Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections)

Validating contract rates versus invoices generated to ensure accuracy and completeness

Calculating adjustments (including credit memos), generating


and ensuring all adjustments are booked

Participate in customer account reconciliation projects

Complete quarter-end


per internal published calendar

Point of contact for other Billing team members located in our global offices

Ensure all cases are completed in a timely manner and escalate all dependencies

Engage in special projects to serve as SME to drive system or process enhancements

Serve as a mentor to junior billing analyst in Charlotte office

Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions

Assist Managers in performing internal control procedures to ensure SOX compliance

Review the validity of dispute and provide adjustments amounts as appropriate


3+ years of experience Billing and AR Operations experience required

Solid planning and prioritization skills. Demonstrates high energy with the ability to remain flexible and change priorities in a challenging and fast-paced environment

Strong oral and written communication skills and customer service skills are required

Exemplify an eagerness to learn and take on challenges in a rapidly growing and dynamic environment

Must be a team player and self-start

Detailed-oriented with excellent analytical skills for data mining (with high volume transactions)

Excellent computer skills with MS Office software, including intermediate to advanced Excel, Outlook, etc.

Knowledge of revenue accounting is a plus

Software as a Service (SaaS) experience is a plus

SFDC and NetSuite experience is a plus

Bachelors degree in accounting or finance or equivalent operations experience

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentrals open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.
  • 1
  • Negotiable
  • None
  • None
  • Re-133534
  • Permanent
  • 3

How to Apply: Please click here to create a free account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert

Subscribe to updates from our blog