Director, Operations Quality Assurance Testing

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Director, Operations - Quality Assurance Testing

USA-Missouri-St. Louis

Position Purpose: Provide strategic leadership on end-to-end

functional quality assurance initiatives to ensure best-in-class

quality outcomes for Business Operations. Collaborate with internal

and external stakeholders to ensure quality assurance initiatives are

fully integrated throughout the department, maximizing opportunity to

improve outcomes and detect quality gaps.

* Provide strategic direction and leadership across all department

functions to improve quality assurance outcomes

* Research, identify, and implement best practices in collaboration

with Operations leadership

* Organize and oversee activities, resources, methods, and

procedures to achieve department quality assurance strategy

* Review and implement new tools and processes and foster team

concept with internal and external stakeholders

* Collaborate with all internal and external stakeholders in

identifying, developing, and implementing innovative programs and

initiatives to improve outcomes

* Present results and analysis of improvement efforts and ongoing

performance measures to senior management


Bachelors degree in Management or Business or equivalent experience.

Masters degree preferred. 4+ years experience in management,

business, or contracting. Previous management experience including

responsibilities for hiring, training, assigning work and managing

performance of staff. Quality improvement experience strongly

preferred. Healthcare operations experience preferred.

Centene is an equal opportunity employer that is committed to

diversity, and values the ways in which we are different. All

qualified applicants will receive consideration for employment without

regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, disability, veteran status, or other

characteristic protected by applicable law.

Health Insurance Operations

  • 1
  • Negotiable
  • None
  • None
  • Re-123368
  • Permanent
  • 1

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