Business Analyst-Global Customer Insights

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Cisco s Customer Experience (CX) organization is one of Cisco s fastes

growing teams, and the CX Engineering & Product Incubation organization is

transforming how Cisco delivers value to our customers & partners via our

product portfolio. This team is charged with driving the digital experience and

automation strategies for our CX group.


As part of the Global Customer Insights team, you will Support and lead key

high touch customer engagements by aligning and partnering with the customers

to understand their goals, initiatives and desired business outcomes.Leveraging

these experiences, you will translate key customer insights, feedback and

information into actionable intelligence to drive improvements to CX

Engineering processes, products and deliverables by serving as the voice of the

customer in both business and technical contexts.You will work cross

functionally and across internal and external stakeholder groups to develop,

implement and manage programs supporting customer onboarding, adoption and

engagement across CX Engineering products lines.


* Coordinating with customers and engineering to bring together feedback,

technical data and requirements

* Develop and facilitate communications, processes and tools for customer

feedback between customers, CX PM & Eng and the field

* Designs, plans and coordinates all aspects of Business related projects

from initiation to delivery.

* Coordinates work across multiple teams including internal customers/

partners by defining project requirements, performing feasibility and

needs/impact assessments.

* Advocate customers in conversations with cross-disciplinary technical and

product teams to grow the influence of customer-centric experience


* Develops detailed project plans and manages all implementation processes

including resource allocation, progress tracking, monitoring change

control process, testing, documentation, training and on-time delivery

within budget constraints.

* Add domain expertise to technology, tools and processes where applicable


You will be a core member of the Global Customer Insights team and work cross

functionally with CX Engineering, PMO, Product Management, Customer Success,

Sales & Marketing and greater Cisco stakeholders in this role.The Global

Customer Insights team is responsible for defining the strategy, processes,

tools and mechanisms for scalable customer and partner feedback gathering,

driving onboarding, adoption and engagement with CX Engineering products and

collaborating across-CX teams to make our customers successful.

This role will work closely with CX Engineering leadership and management to

drive strategy, user-led design and the development of new tools and approaches

designed to make customer feedback actionable for product development and

delivery stakeholders.


You are great teammate with a track record of success in leading development

and go-to-market strategies for data intensive SaaS application in consumer and

enterprise contexts. You are self directed and comfortable in ambiguous, fast

moving environments with demonstrated abilities in getting things done. Youll

bring high energy, confidence and will articulate the CX SaaS product

capabilities and customer value to our key partners. You will display strong

written and verbal communication skills as well as active listening skills. You

will bring a flexible, agile, creative thinking, problem solving, assertive,

can-do attitude to work daily. You are someone that performs well under

pressure, can prioritize effectively.



* 3-5 Years of Professional Experience

* Cross functional program strategy development, implementation and

reporting experience

* MBA/Master preferred

* Project/Program management experience in a variety of contexts

* Effective in understanding, managing and driving outcomes in complex,

multi-stakeholder contexts

* Knowledge of Cisco s transformation strategy and customer solutions

strongly preferred

Desired Skills

* Ability to translate vision and strategy into actionable operational


* Ability to translate customer business objectives into product


* Cross functional collaboration in both technical and business capacities

* Strong business communication

* Customer-first mindset and ability to serve as the voice of the customer

with leaders and managers

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a


Yes, our technology changes the way the world works, lives, plays and learns,

but our edge comes from our people.

* We connect everything people, process, data and things and w

those connections to change our world for the better.

* We innovate everywhere - From launching a new era of networking that

adapts, learns and protects, to building Cisco Services that accelerate

businesses and business results. Our technology powers entertainment,

retail, healthcare, education and more from Smart Cities to your

everyday devices.

* We benefit everyone - We do all of this while striving for a culture that

empowers every person to be the difference, at work and in our


Colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots?

That s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
  • 1
  • Negotiable
  • None
  • None
  • Re-102048
  • Permanent
  • 11

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