Collections Advisor

Accountancy jobs >> Accounting/Financial/Insurance

Negotiable

Permanent

Description

Collections Advisor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Collections Advisors

Clayton-le-Moors, Accrington

£17860 per annum + Benefits

About us

Studio is one of the largest direct mail order businesses in the UK. We offer a personal shopping service to 1.7 million customers each year online via our Studio and Ace websites and our well-loved catalogue. We are based in Clayton-le-Moors, Accrington with great motorway links across the North West of England.

About the Opportunity

At Studio, we are constantly evolving to meet our customers’ needs and we now have opportunities for Collections Advisors, based in Clayton-le-Moors, Accrington.

Our Collections Advisors are responsible for reviewing accounts and contacting customers who have missed payments to talk them through the different financial options that are available to them.

As a Collections Advisor, you will need to build rapport and go the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and to get them back on track with their payments. Our Collections Advisors work within our company guidelines to maintain high standards and to provide the best possible outcome and experience for our customers.

Hours of work

Full time (36.5 hours per week, flexible) between the hours of:

* 8.00am - 21.00pm Monday - Thursday

* 8.00am - 19.00pm Friday

* 8.00am - 16.00pm Saturday

Who are we looking for?

* Experience of working within the retail, financial services sector

* Experience of working and delivering in a regulated environment

* Working knowledge of financial standards and guidelines – e.g. FCA, TCF, Data Protection

* Ability to deliver in a fast-paced target driven environment

* Is delivery and customer focussed

* Excellent communication skills both written and verbal

* Ability to listen and build rapport quickly and effectively

* Ability to remain calm and professional at all times

* Is analytical, pragmatic and systematic in approach

* High attention to detail

* Self-motivated and able to work as part of a team

* IT literate

Why Studio?

Studio is a growing business, and this is a great time to join us and be part of our evolution and transformation. We have a lot of experienced colleagues who will tell you they love working here because of the people and the opportunities to develop. We have a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!

We offer a great benefits package including flexible working hours and free parking, and would love to hear from you if you think we could be the right company for you
  • 1
  • Negotiable
  • None
  • None
  • CV-101953
  • Permanent
  • 5

How to Apply: Please click here to create a free Pure-jobs.com account and post your resume. Only logged in job seekers can apply for a job.

Find us at:

Never provide bank account, credit card details or any other financial information, or make any form of payment, when applying for a job. If you are ever asked to do this by a recruiter on Pure Jobs please click the Report button or contact us with the advertiser's company name and the title of the job vacancy. You should not send any money to anyone. A genuine employer with a job offer would never ask you to do this.

Report this job
x

Report a job

If you're concerned about a job advert, let us know and our quality team will investigate.

Your name(*)
Invalid Input

Your email address(*)
Invalid Input

Please select you reason(*)

Additional information(*)
Invalid Input

Invalid Input

Get new jobs for this search by email.

Also get an email with jobs recommended just for me.

Create Alert



Subscribe to updates from our blog